SHIPPING AND RETURNS

At Heartknoxx we pride ourselves on offering the best quality product and service.

If Something isn't right, we’ll happily offer you a refund or immediate exchange.

Returns of products delivered inside the UK, are free of charge if you use the Freepost label included in the package.

Shipping & delivery charges

We deliver worldwide. See below for a breakdown of the different delivery options as well as the pricing:

 

Standard:

UK Standard Delivery: £2.00

Special:

UK First Class Delivery: £4.00

Special Next Day Delivery: £7.50

Outside of the UK

EU Delivery: £4.00

International Delivery: £5.00

(UK & EU prices include the cost of VAT

Returns

If you wish to exchange an item, please send your original purchase back in perfect saleable condition to the returns address below. We will send out a replacement free of charge.

Returns of products delivered inside the UK are free if you use the Freepost label included in the package.

If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.


To return your product from overseas, you should mail your product to:

Rapanui

Hooke

HillFreshwater

Isle of Wight

PO40 9BG

Return outside of the UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your Refund.
 

For standard orders, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. However, unless they are defective we cannot accept returns of custom products, or any products that have been washed or worn.

If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.

Freepost RTXA-XYBX-SBKX
Rapanui
Hooke Hill
Freshwater
Isle of Wight
PO40 9BG

 

Sizing

All our products are standard UK high street sizes. All sizes are displayed on each product page, but if you need more info you can check out our sizing info page.

Changing my delivery address?

Yes, you can, as long as your order hasn't been dispatched yet. Please contact us as soon as possible to get this sorted.

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